Cameron Comunications
Customer Service - Frequently Asked Questions
    Customer Service - Frequently Asked Questions

    Here are some of the most Frequently Asked Questions to our Customer Service Representatives. You may find the answers to your questions below. If you need further assistance, please call us at 800-737-3900 or click the contact form link above, to contact us.

    Click on a Question to display the answer. Click on it again to close the answer.

  • How can I get a copy of my bill?
  • When is my bill due?
  • Where do I send my payment?
  • What options do I have for paying my bill?
  • Can I pay my bill by phone with a bank check (debit) card?
  • How does bank draft work and how long does it take to setup?
  • Can I view and pay my bill online?
  • What is the FCC Access Charge?
  • What are Non-Local Charges?
  • What is the Federal Universal Service Fund Charge?
  • Why am I taxed on Local and Non-Local services instead of being taxed on my total bill?
  • What is OCC?
  • What is a Partial Month Charge?
  • What is Outside Plant Link Connection Charge?
  • What is the CO Line Termination Charge?
  • What is the Drop Link Interface Charge?
  • What is PIC?
  • What are PIC Change Charges?
  • Why do I need to choose a PIC?
  • How can I have charges from carriers other than my PIC on my bill?
  • What is the difference between Pushbutton Line and Pushbutton Charge?
  • What is LNP?
  • What are the LNP charges?
  • When will I receive a refund for a credit balance?
  • When will my deposit be applied towards my account balance?
  • Why am I charged a reconnection fee to restore service that has been disconnected?
  • What is Expanded Local Calling Service (ELCS) for Texas?
  • Are LOS calls listed on my bill?
  • What is my Channel Line Up?
  • What are the requirements for FlashAccess DSL?
  • Will FlashAccess DSL support multiple users?
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